2024.12.14
Exciting News: New and Improved Membership Portal Coming Soon
Get ready for a better membership experience! Our new and upgraded membership portal launches on January 1, 2025. To prepare for this exciting change, we'll temporarily pause approval for new account registrations from December 16 to 31, 2024.
In case you have urgent concerns or requests, Contact Us or send an email to support@thek-addy.com
2024.12.04
Membership Portal Back Online
We are happy to share that our membership portal is now fully restored. We sincerely apologize for any inconvenience caused during the recent downtime and appreciate your patience as our team worked to resolve the issue promptly.
Thank you for your continued support and understanding.
2024.12.03
Membership Portal Server Currently Down
We are currently experiencing issues with out membership portal. Our team is working to restore access as soon as possible. We apologize for any inconvenience this may cause. Please check back later for updates.
Thank you for your patience.
2024.10.28
We Have Moved To Our New Location
We' are happy to announce that we have successfully moved to our new warehouse location. Please note that the address displayed on your account dashboard is now the new address. Feel free to Contact Us anytime if you have any questions or concerns.
We look forward to continue serving you in our new facility!
2024.10.22
Final Reminder: Update Your Korean Address
This is the final reminder to update your Korean address for your 'SHIP FOR ME’ orders scheduled for delivery on or after OCTOBER 28, 2024. Simply copy and paste the new address from your account dashboard.
We will continue receiving packages at the old address until OCTOBER 26, SATURDAY. If you don't update your address, we will not be held responsible for lost packages.
Got questions? Contact Us or send a message from your account. Our friendly support team is always ready to assist!
2024.09.08
Korean Thanksgiving (Chuseok) Holiday Notice: Limited Operations But We're Still Here!
We will be observing Chuseok (Korean Thanksgiving) from September 14th to 18th, 2024, with regular operations resuming on September 19th. While our office and warehouse will be closed, our assisted purchasing services will still be available, though there may be some delays due to the holiday.
Domestic delivery services in Korea will also be on break from September 12th to 18th, 2024, which may impact shipping and pick-up schedules. We recommend placing your orders and sending any requests ahead of time to avoid disruptions. Please be aware that email and message responses may be slower, but rest assured, we’ll handle all inquiries in the order received throughout the holiday.
Happy Korean Thanksgiving To All!
2024.09.06
New Address Effective October 28, 2024
We have some great news! The main dashboard of the membership portal has been updated, and you can now easily copy and paste the new address. Please note that we'll continue to receive packages at the old address until October 25, 2024. In case you encounter any difficulties when entering the new address, our friendly support team is readily available to assist you. Feel free to send a message from your account or Contact Us anytime.
2024.08.27
We're Moving To A New Address
We're excited to announce that, in response to the growing demand for our services, we'll be relocating to a new address on October 28, 2024. You’ll be able to easily copy and paste the new address from your dashboard soon.
Send us a message from your account or Contact Us directly if you'd like to request for the new address in advance.
2024.08.01
🌟August Flash Sale Alert🌟
Enjoy our August Flash Sale and experience fantastic discounts on your bulk orders! For assisted purchasing requests of $50 or more, enjoy a 7% discount on shipping fees and completely FREE handling fees.
SIGN- UP and place your request today!
Note: The shipping discount applies to EMS Korea Post only. Offer valid for all assisted purchasing requests placed from August 1-31, 2024.
2024.05.20
Pricing Update
To better serve your Inclusions Only requests, please note the following update of our pricing structure effective 01 June 2024.
This update covers all requests we will receive beginning 01 June 2024. It's designed to offer you greater value when requesting inclusions only for a larger number of albums. You'll see cost savings as the quantity increases, allowing you to focus on building your collection without breaking the bank.
We remain committed to providing the high-quality service you expect.
2024.04.01
Updates Coming on the Membership Portal
We are in process of making some exciting improvements to our membership portal. These enhancements will provide you with a more streamlined and user-friendly experience. As we implement these changes, you may encounter temporary disruptions or slowdowns while accessing the portal. We appreciate your patience and understanding during this brief window.
Schedule : April 3 (Wednesday) to April 6 (Saturday), 2024
We're confident these updates will significantly improve your membership experience. We'll keep you informed as the improvements go live.
Thank you for your patience!
2024.02.25
Pricing Update
Effective March 1st, 2024, we're excited to announce some pricing updates and changes.
Firstly, we're reducing the Payment Processing Fee for your Bunjang and other second-hand store assisted purchasing requests from 12% to 9%, and we're also offering Free Consolidation.
Additionally, please note the pricing change in our Disposal/Inclusions Only Service.
2024.02.17
Dormant Accounts
As part of our ongoing efforts to maintain efficiency and security, we will be implementing a policy to automatically delete accounts that have been inactive for a period of 8 months or more. This means that if you have not utilized your account for the past 8 months, it will be removed from our system.
However, we want to reassure you that if your account is deleted due to inactivity and you still wish to use our services, you are more than welcome to register again. We understand that circumstances may change, and we want to ensure that our platform remains accessible to those who are actively engaged with our services.
We believe this adjustment will help us streamline our operations and provide a better experience for our active users. If you have any questions or concerns regarding this change, please do not hesitate to reach out to our customer support team at contactus@thek-addy.com
2024.02.04
Holiday Break Notice
Seollal (Korean Lunar New Year) is almost here again and we wanted to give a heads up. We will be taking a break from February 9th to 12th, 2024 (KST). Please plan and schedule your orders and requests in advance.
Domestic delivery companies in Korea will be on a break from February 6th to 12th, so expect some potential delays. Kindly note that during this time, there might be some delay in our services and email responses.
Thank your for understanding. Have a great week ahead! Happy Lunar New Year!
2024.02.01
Services & Pricing Update
Please note the following updates to our services and pricing. These adjustments are applicable to all packages we will receive from 10 February 2024.
2023.11.12
Website Maintenance Notice
We are conducting essential maintenance checks on our website to enhance your browsing experience.
Maintenance Schedule: November 13~14, 2023
During this period you may experience temporary disruptions or slowdowns. We apologize for any inconvenience this may cause and appreciate your patience. Once the maintenance is complete, you can look forward to an improved and more seamless experience.
2023.10.30
Autumn 2023 Delights
This autumn, we're treating you to a fantastic offer: ZERO handling fees for all your online Assisted Purchasing requests throughout the month of November 2023. Don't let this opportunity slip through your fingers. Say goodbye to our usual $3 per item handling fee when you make an Assisted Purchasing request from November 1 to 30, 2023. Check out our Services & Pricing page to see other details of our Assisted Purchasing service. SIGN UP now or Log-In to your account to make a request.
2023.09.20
New & Upgraded Members Page
We are delighted to announce the launching of our brand new and upgraded Members Page. With this new update, you can now create an account and enjoy the benefits of having your very own page. Now, you'll find it easier more than ever to track the status of your packages and manage your other requests. Join us and in exploring this exciting new feature!
2023.07.15
Domestic Delivery Transfers
Please be informed beginning 01 August 2023 we will no longer facilitate domestic delivery transfers, except for cases involving return and exchange requests.
2023.04.15
Updated Storage Terms of Use: Conditions for Requesting Storage Extension
Storage Extensions after 60 days
If you request a storage extension, we may grant it under certain conditions: (1) You must notify us five (5) days prior to the end of your initial 60-day storage period; (2) You must pay the storage fees incurred during the first 60 days; (3) You must inform TKA of the exact number of days you need for the extension; (4) You must acknowledge that any changes or damage to your packages that occur after the initial 60-day storage period are no longer TKA's responsibility.
Please note that our ability to grant a storage extension is subject to review and dependent on our current capacity at the time of your request.
Please take some time to read thru our Terms of Use .
2023.03.24
Service Fees Update
Please be informed of the following updates and modifications in our Service Fees.
~ FREE storage duration will be extended from 30 days to 45 days . Additional $1 per package per day will start on the 46th day of storage.
~ We are also happy to announce that Package Receiving will be FREE for Assisted Purchasing or Proxy Shopping Service requests.
These changes will be implemented to all packages and requests received starting 01 April 2023.
2023.02.02
Join TKA and Earn Points
Sign-up or Contact Us to join and receive $2 off on your next shipment.
How it Works:
Earn $2 with every Shipping Request for a minimum of 3 packages consolidated into 1
Submit Shipping Request and get $2 off your invoice immediately.
You can also choose to save your earned points for future use.