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Getting Started
How do I sign up?
How long does it take to get my Korean address?
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Receiving & Storage
How do I register the packages I ordered to my account?
How long can I store my packages for free?
Packing & Special Requests
How will my packages be packed?
Can I request additional photos or unboxing video ?
Forwarding & Tracking
How can I have my packages forwarded or shipped to me?
How long will it take for my packages to reach me?
Assisted Purchasing
What is assisted purchasing?
How can I request assisted purchasing ?
Exchange / Returns
What is the exchange/return policy?
How do I initiate exchange/return of packages I ordered?
Payments
What types of payment methods and currencies can I use?
When will I get my Services & Shipping Invoice?
Helpful Tips
Actual Weight vs Volumetric Weight
Basic Consolidation or Premium Re-pack
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