Our default payment option is via Paypal.  All payments must be in USD.  

Please note that we do not accept Paypal eChecks.

2~5 business days after you submit a New Shipping Request.

Starting 20 May 2025, with the launch of our upgraded membership portal, you’ll be able to view and pay your invoices directly within the portal. You’ll also receive email notifications with a secure payment link. No matter which option you choose, you'll automatically receive a confirmation once your payment is received. 

The total amount due in the invoices already accounts for fees associated for processing your payments through Paypal.

Our standard payment terms is 5 days upon receipt. However, for invoices that involve packages that are overdue or have passed their free storage period, we kindly request prompt payment upon receipt of the invoice.

After 5 days, unpaid invoices will be automatically cancelled and re-computed.  Additional $5.00 will be charged for cancelled invoices.

Because shipping fee depends on size and weight of the box and we can't estimate the exact weight until we have the items on hand. By issuing two separate invoices, we can ensure you that you are not under or over charged for the shipping fees. However in cases where the item size and weight are clearly known, we issue one invoice that covers all charges, including Assisted Purchasing fees and Shipping fee. 

Depending on the type of assisted purchasing you requested, payment must be completed within 12~48 hours.

Once your payment is confirmed, the status in your account will be updated, and a "Payment Received" stamp will appear on your invoice. 

When this happens, Contact Us  and we will process the refund within 2~5 business days.