Packing & Special Requests
How will my packages be packed?
When you send us a NEW SHIPPING REQUEST, you can choose from the following two options:
Basic Consolidation ~ we place several packages into one large corrugated shipping box without removing the original box.
Premium Re-pack ~ we discard the original box and bubble wrap the items one by one, then place them into a one corrugated shipping box tailored to the size of the item/s inside.
If you have extra instructions or requests, please input them in the 'Additional Details' section.
What is a corrugated box and why is it necessary
Local retailers often use over sized boxes and excessive padding, which are unsuitable for international shipping. When necessary, we repackage items into appropriately sized corrugated boxes to ensure better protection during transit and to help lower shipping costs.
When filling out the 'New Incoming Order' form, you can input 'Inclusions Only' with specific instructions or descriptions of the items you want to discard or keep in the 'Additional Details' box. Alternatively you can send us a message with images through the 'MESSAGES' tab. We will get in touch with you for clarifications , if necessary, to make sure we are on the same page.
When requesting 'Inclusions Only' you have two choices for processing speed.
Standard : 3 to 7 days
Priority : 2 to 3 days.
How can I request content photography?
When registering you orders to your account, tap 'Ship For Me' then 'New Incoming Order', and click 'Yes' on the Content Photography section.
How can I request detailed unboxing video of my packages?
When inputting your order information into the 'New Incoming Order' form, you can include a Unboxing Video request along with any other instructions in the Additional Details box. You can also to reach out to us thru our membership portal's messaging system.
Can I request special handling instructions for fragile or high-value items?
Yes. Simply reach out to us thru our membership portal's messaging system to let us know your special instructions and we'll handle your packages accordingly.
What is package split?
Our package splitting service allows you to break down one large package into several smaller ones. We carefully repackage each item, ensuring they are securely prepared for safe international shipping. Once split, you'll receive separate tracking numbers for each individual package.
Here are some reasons why you might request for package split :
Ship to Multiple Addresses: Perfect for sending items to different locations.
Avoid Extra Shipping Fees: If your package exceeds weight or size limits, splitting it into smaller packages helps avoid oversized shipping charges.
Comply with Import Regulations: Many countries have limits on the value or quantity of items per shipment. Splitting packages helps you comply with these rules.
Stagger Delivery: You can split packages to receive certain items sooner or avoid shipping costs for items that aren’t needed immediately.
How can I request package split?
To request for package split, simply include it in the additional details section of your 'Shipping Request'.
Do you ship to addresses in Korea? (domestic shipping)
- we ship packages as they are received
- we do not ship to commercial or business addresses.
I have a new package that just arrived, can I add it to my shipping request?
No. Once you've submitted your request, we will no longer add or remove packages from your shipping request. Adding more packages changes the volume and/or weight, and it will require us to process the shipment all over again. However, you can fill up and submit a NEW SHIPPING REQUEST form and we will start processing it separately from your first request.