Forwarding & Tracking
What is package forwarding?
Package or parcel forwarding is a service that gives you a FREE KOREAN ADDRESS for your online shopping haul. Simply have your purchases shipped there, and when you're done shopping, the forwarder will send them to your home country or anywhere else in the world.
What is package consolidation?
Ever order a bunch of stuff online and end up with deliveries trickling in? Package consolidation is combining multiple packages from different stores or even from the same store with separate deliveries into one big shipping box. This means you only get one delivery instead of several, saving you time and often money on shipping costs.
How can I have my packages forwarded or shipped to me?
Log in to your account and navigate to the "SHIPPING REQUEST" tab, then click on the "NEW SHIPPING REQUEST" button. Fill out all the information. Enter "n/a" for any fields that you don't have information for. If you have other requests or instructions, kindly provide it in the 'Additional Details' section. We'll then process your request and send you an invoice within 2 to 5 days.
What shipping options can I choose from?
You can choose from the following options: UPS, EMS Premium and EMS Korea Post. We are continuously trying to find ways to enhance our shipping services and may offer other options in the future.
What is actual weight and volumetric weight?
Actual weight is the weight of a product without any box or packaging.
Volumetric Weight is a method of measurement calculated using the dimensions (length x width x height) of packaged products.
Why does volumetric weight matter?
When it comes to global shipping, how much space a package occupies (volumetric weight) in a cargo hold is just as crucial as how much it weighs. Large packages, even if they are light, take up more space. Hence shipping companies factor in the volumetric weight. If the volumetric weight exceeds the actual weight, volumetric weight will be the default chargeable weight.
How long will it take for my package/s to reach me?
It depends on your shipping option and certain circumstances. EMS, EMS Premium and UPS averages 5 to 10 days to reach most countries. Korean domestic deliveries usually takes 2 to 3 days. Please note that delivery could also be delayed because of certain circumstances like customs procedures and/or natural disasters.
How do I track my package/s once it has been forwarded?
We update the status of your Shipping Request to 'Shipped' and enter the tracking number in the 'Additional Details' section. We'll also share a link to the courier's website for international tracking.
How do I track a shipment sent via EMS Premium?
EMS Premium is an international courier service connected to UPS. The tracking number will be transitioned to a UPS number, which we will share with you as soon as we have it. Once the package reaches the destination country, UPS will take charge of the final delivery.
Do you ship to addresses in Korea? (domestic shipping)
- we ship packages as they are received
- we do not ship to commercial or business addresses.
Prohibited Items generally include: Prescription medicines and dietary supplements; Art, antiques, precious stones and metals; Money, Credit/Debit Cards, valuable documents such passports; Food products, Perishable products, Plants; Flammable products, Liquid products; Dangerous goods (chemicals, paints, batteries, perfumes). Please read our Terms of Use about other "Unshippable Goods."
Please note that it is your responsibility to ensure that you only order items that can be legally and safely imported to your country of residence.
Will I have to pay customs duties and taxes?
Customs duties and taxes are calculated at the destination country and is the responsibility of the recipient or owner of the package.
No, it’s optional but highly recommended especially for high value items.