Some websites can be challenging to navigate– either they're overly complex or don't support international payments. Additionally, some may require Korean identification details like a phone number or PCCN (Personal Customs Clearance Number). That's where our assisted purchasing service comes in. Our team will handle the ordering process for you, so you can sit back and relax.

Sign Up to create an account with us.  When your account is approved, log in and navigate to the SHOP FOR ME tab. Then click on the  NEW SHOPPING REQUEST button and fill out the information.

The status in your account is updated to  'ORDERED BY TKA' and we enter the order number in the additional details section of your request.

Since the shipping fee is based on the box's size and weight, we need its exact dimensions and weight to provide the final cost. Issuing two separate invoices can ensure you that you are not under or over charged for the shipping fees.

Moreover, local retailers sometimes use over sized boxes and excessive padding, which are unsuitable for international shipping. When necessary, we repackage items into appropriately sized corrugated boxes to ensure better protection during transit and to help lower shipping costs. 

When you pay for items using methods like PayPal or credit cards, a payment processing fee is charged. This fee is a percentage of your total payment amount, which payment platforms such as PayPal or credit card companies deduct. Additionally, these platforms often use unfavorable exchange rates when converting your USD or other currencies, to the local currency (KRW), causing a shortfall.  As a result, the assisted purchaser receives less than the full value of your payment. To cover this gap, the payment processing fee is added to your order, ensuring the assisted purchaser has sufficient funds to complete your purchase in the local currency without incurring a loss. 

Online Regular - Standard type of request for products which can be ordered online as long as it is available.

Online Timed Order - Need to be purchased at a certain time, usually for products with limited stocks.

Bunjang & Other 2nd Hand Market places - Bunjang is a used goods platform and the go to site for rare celebrity merchandise.

Offline - this requires us to visit the store personally.

You can cancel a request before it is processed. There is only a very limited time frame for cancellations since we place it shortly after we received your requests.

Prohibited Items generally include:  Prescription medicines and dietary supplements;  Art, antiques, precious stones and metals; Money, Credit/Debit Cards, valuable documents such passports; Food products, Perishable products, Plants;  Flammable products, Liquid products; Dangerous goods (chemicals, paints, batteries, perfumes). Please read our Terms of Use about other "Unshippable Goods." Check out the list of generally prohibited or restricted items here.

We check item or product availability before sending you the 'Payment of Goods' invoice. If the product is out of stock after you pay, we will promptly issue a refund.

When submitting a  'New Shopping Request' check out the release or delivery date for the item you're interested in. If the item is a pre-order, it might take longer to be delivered at The K-Addy.

Yes, we offer assisted purchasing under the following conditions:

Availability: If the items you're interested in are readily available at a local store, we can provide assistance.

Service Area: Busan Metropolitan Area

Advance Payment: The total item cost, assisted purchasing fees (listed below), must be paid in advance.

Fees:

Handling Fee ~  $3/item

Payment Processing Fee ~ 6% of total item price, minimum $6

Offline Shopping Assistance Fee ~ $25 per hour for the time spent visiting the store

Transportation Cost ~ TBD (to be determined)

Please note offline shopping assistance fee and transportation fee are non-refundable.

Before proceeding with the purchase we will give you an estimated cost breakdown to ensure a transparent transaction process.

• we ship packages as they are received
• we do not ship to commercial or business addresses.

Customs duties and taxes are calculated at the destination country and is the responsibility of the recipient or owner of the package.