Log in to your account. From your Dashboard, select Ship For Me, then click New Incoming Order to submit your package details.  Fill in all fields and enter 'n/a' in fields without information.  If a package contains multiple items, please enter the items individually along with its details.

Yes. Registering your packages in advance would help us identify them faster and allows us to notify you right away if there's any damage to the package or its contents upon arrival.

We will receive it and provide photos in the 'Messages' section of your account for reference. After that, you need to register the package details to your account. 

The 45-day free storage period starts from the day we receive your package. 

Log in to your account and from the main dashboard, navigate to SHIP FOR ME (You Buy Packages) where you'll see the status of all the packages you've purchased.

Register your package first with the information that you have. As soon as you get the tracking number, log in to your account, navigate to the  MESSAGES  tab and send us a message from there.

Log in to your account, navigate to the  MESSAGES  tab and send us a message from there.

We store each package FREE for 45 days  from the day of receipt, then we charge US$1.00 per package per day thereafter. 

90 days including the 45 days free storage period. We recommend logging in to your account from time to time to stay updated about the status of your packages.

If you registered your incoming package before it arrived, we'll update its status in your account once it has been received and processed. We'll also send you an email notification. 

Didn't register your package in advance? Log in to your account. From your Dashboard, select Ship For Me, then click New Incoming Order to submit your package details. This allows us to match your package to your account. 

Once a package arrives at our warehouse, it must go through our intake processing before the status in your account is updated. Please allow up to 2 business days for processing after the domestic carrier marks the package as delivered. 

Processing times may be longer during peak periods, public holidays, or if the package arrives without sufficient identifying information. If your package status has not been updated after 2 business days, please contact us by sending a message from you account and provide the tracking number for assistance. 

When you request shipping, the information is required for customs declaration. Any incorrect details may delay shipping or customs clearance.

We recommend logging in to your account from time to time to stay updated about the status of your packages. When your free storage expires, the status will be updated to 'FREE STORAGE EXPIRED' in your account and you will also receive a  notification email.

Yes. Upon receipt, we carefully inspect the packages to promptly notify our customers of any potential product defects or damages. Check out our Content Photography and Unboxing Video Service.

A package's tracking number isn't always updated immediately. Tracking information may take 48 hours to show. If there's no update after that, send us a 'Message' from your account and we'll be happy to look into it for you.

We will inform you right away. This is something you have to work out with the retailer or sender, although we will help in any way we can.

An $8 oversized receiving/handling fee applies to each oversized package. This fee covers the additional warehouse space, labor, and extra care required to safely receive and handle larger or heavier packages. If a package meets both the size and weight criteria, the $8 fee is charged only once.

For packages weighing more than 10 kg, an additional $2 per kilogram applies to the weight exceeding 10 kg. Excess weight is rounded up to the next whole kilogram. For example, a package weighing 10.1–11.0 kg is charged for 1 additional kilogram ($2), while a 13 kg package incurs a $6 excess-weight charge, for a total oversized handling fee of $14.

For transparency, proof-of-weight photos are provided for all oversized packages upon arrival.