Receiving & Storage
How do I register the packages I ordered to my account?
Log in to your account and navigate to SHIP FOR ME (You Buy Packages) then NEW INCOMING ORDER. Fill in all fields and enter 'n/a' in fields without information. If a package contains multiple items, please enter the items individually along with its details.
Should I register the packages I ordered in advance?
Yes. Registering your packages in advance would help us identify them faster and allows us to notify you right away if there's any damage to the package or its contents upon arrival.
What happens if a package arrives before I register it to my account?
We will receive it and provide photos in the 'Messages' section of your account (if your name or User ID numbers appears on the label) for reference. After that, you need to register the package to your account.
When does the 45 day free storage begin?
The 45-day free storage period starts from the day we receive your package.
Where can I see my 'Ship For Me' order history?
Log in to your account and navigate to SHIP FOR ME (You Buy Packages) where you'll see the status of all the packages you've purchased.
I don't have the tracking number for my order yet, what do I do?
Register your package first with the information that you have. As soon as you get the tracking number, log in to your account, navigate to the MESSAGES tab and send us a message from there or CONTACT US directly.
How do I update the details of my incoming packages once I have the tracking number?
Log in to your account, navigate to the MESSAGES tab and send us a message from there or CONTACT US directly.
How long can I store my packages for free?
We store each package FREE for 45 days from the day of receipt, then we charge US$1.00 per package per day thereafter.
How do I know when my orders have been delivered to The K-Addy?
Upon receiving your package/s, we will update the status in your account. You can also view photos of your package by checking the 'MESSAGES' tab in your account.
Why do I need to give you details about my orders?
When you request shipping, the information is required for customs declaration. Any incorrect details may delay shipping or customs clearance.
How long is the maximum storage period?
70 days including the 45 days free storage period. We recommend logging in to your account from time to time to stay updated about the status of your packages.
How do I know if the free storage period for my package has expired?
We recommend logging in to your account from time to time to stay updated about the status of your packages. When your free storage expires, the status in your account will be updated to 'FREE STORAGE EXPIRED.'
Does The K-Addy inspect the package contents upon receipt?
Yes. Upon receipt, we carefully inspect the packages to promptly notify our customers of any potential product defects or damages.
The package I ordered has 'Shipped' but the tracking number hasn't been updated? What's wrong?
A package's tracking number isn't always updated immediately. Tracking information may take 48 hours to show. If there's no update after that, Contact Us and we'll be happy to look into it for you.
What happens if a package I ordered is damaged upon receipt at the TKA warehouse?
We will inform you right away. This is something you have to work out with retailer or sender, although we will help in any way we can.